Frequently Asked Questions

Look at the questions below

• This FAQ s the best place to find answers to frequently-asked questions and common problems and will be kept updated.
• Hopefully you will find the answer to any questions below.
  If this doesn't help solve your problem, please email us.
  

Q: Can I share my log in or is it just for my use?
A: The single user licence is for one named user only. You are not allowed to share your log-in details with anyone else. If your team or organisation wants more people using photosymbols you can upgrade it to include more licences at a special rate.

Q: What happens if I share my log in?
A: If you pass on your log in details to someone else you run the risk of being locked out yourself or having your access terminated.

Q: How do I place an order?
A: Use the online form, phone or email us. We accept official purchase orders. Please let us know if you need us to provide you with information to set us up as a supplier.

Q: Can we put photosymbols on our intranet?
A: You can with a Mini-Site, Standard Site or Global Site. Your licence will say how many people are allowed to access the photosymbols (non-concurrent users).

Q: What can I use the pictures for?
A: Photosymbols are royalty free, which means you can use them as much as you like, in booklets, leaflets, posters, as web graphics, multimedia or video. As long as you are not selling anything you make with photosymbols.

Q: Can we use photosymbols on our website?
A: Yes.

Q: What resolution are the pictures?
A: Photosymbols are designed to fit into a box 5cm square. You can use them bigger for things you print out yourself, as well as for websites. But for professional printing, which requires a higher resolution (300dpi) you can't use them any bigger than 7cm.

Q: How do we credit photosymbols in our easy read?
A: You can use the 'Made with Photosymbols' badge included with the pictures. Just type 'photosymbols badge' into the browser search to find it. Alternatively, you can type your own text. Something like 'Pictures from Photosymbols 3'.

Q: We are a business charging for easy-read design? Do we need a special licence?
A: Yes. You will now require a Commercial Use Licence to sell on a product or service incorporating photosymbols. This is only for organisations and businesses making a profit from easy-read design services that use photosymbols. If you're not sure get in touch and we'll advise.

Q: We are a charity. Do we get a special price?
A: You may qualify if you have an annual turnover of less than £100,000. Please get in touch to find out more.

Q: Can the Site Licence be used on a network AND standalone installations?
A: Yes. As long as you don't exceed the number of licenced users.

Q: Can we pay with an official order number?
A: Yes. Our payment terms are 30 days from date of invoice.

Q: We want more people in our organisation to use photosymbols. Can we upgrade?
A: Yes, and we will deduct any payments already made from the price of the upgrade.

Q: We have some suggestions for new photosymbols. Can you we make a request?
A: We are always pleased to hear suggestions from our customers.

Q: Some people would like to model for photosymbols. Is this possible?
A: Yes. We work with groups up and down the country. Get in touch with us to discuss.

Q: Do you offer a discount for resellers?
A: Not for individual purchases. If you require a bulk order, please get in touch to discuss.

Q: Can we share a Site Licence between a local authority and health services in the same area?
A: Possibly. As long as the number of users does not exceed the terms of the licence. Please contact us if you would like to make an arrangement for this.

Q: What kind of training packages do you offer?
A: We run 1 day, 3 day and 5 day training courses in easy read, and using photosymbols.

Q: How many places are there on a course?
A: We can train up to 12 people at a time. If you need training for more people, we can arrange a split-training programme for people to attend on different days.